1. General Scope

This policy outlines how return and refund requests are approached by Decimenia. It applies only to confirmed transactions completed via direct communication with our team. No generalised refund process is offered through the website interface.

2. Product Review Prior to Order

Before any order is confirmed, clients are encouraged to request complete product specifications. These include measurements, materials, finishing, and assembly details. This process helps clarify expectations prior to production.

3. Order Confirmation

Orders are initiated only after the client confirms the product type, quantity, and specifications via written communication. Once accepted and placed into production, changes or cancellations may not be possible. We recommend verifying all details beforehand.

4. Non-Returnable Items

As our furniture is produced in specific configurations and batches, many items are not eligible for return once delivered. These include products made to order or prepared under agreed sizing or finish parameters. Each case is considered individually, based on the original correspondence.

5. Delivery Review

Clients are advised to inspect items upon delivery and notify us promptly if there are discrepancies from agreed specifications. Review should occur before installation or use. Notifications made later may not qualify for follow-up.

6. Condition of Returned Items

If a return is agreed upon, the product must be returned in original condition. It should be unused, undamaged, and accompanied by relevant documentation. Products that do not meet these criteria may not be eligible for further consideration.

7. Refund Method

Where a refund is agreed upon, it will be issued via the original payment channel. No alternative refund methods are provided. Processing time depends on the payment provider and is not controlled by Decimenia.

8. Policy Updates

This return policy may be updated to reflect process changes or expanded clarification. The latest version will always appear on this page. Each case is reviewed manually, without automation or general templates.

Contact Information

For inquiries regarding return or refund matters:

4/9 McKay St, Turner ACT 2612, Australia
+61 2 6295 3311
info@decimenia.com